Evidence-first customer experience audits and simulated CX testing
Start with a URL. Approve the journey and audience. Simulate runs across personas and channels. Inspect grounded reports with traceable findings.
Submit a website URL, review captured journey evidence, define the audience and success criteria, approve the test script, then run the agreed simulation plan.
Report-ready runs combine scored verdicts, page-level issues, persona and channel context, journey replays, visual annotations, and recommendations while retaining available source evidence.
CX Craze complements rather than replaces moderated research. Plans remain reviewable before execution, illustrative examples are labelled, and completed reports explain the evidence and methodology behind their outputs.
CX Craze runs evidence-first CX audits. Start with a website URL, review the proposed journey, audience, KPIs, and scripts, then run simulated personas across the channels you configure. Report-ready runs produce scored outputs, traceable findings, replays, and recommendations.
Each persona is an archetype with demographic, behavioural, device, and accessibility context. The simulation evaluates captured journey evidence from that perspective, while reports retain page, question, persona, channel, and screenshot context when it is available.
No. Moderated research remains valuable for discovery and deep interviews. CX Craze adds a faster, repeatable measurement layer for testing approved journeys across a broader simulated audience and inspecting the evidence behind the result.
You can configure desktop or mobile web alongside supported conversational and agentic channels. The report records which channels contributed evidence so reviewers can interpret scores and findings in context.
Runs use credits based on the approved test plan. CX Craze shows the estimated usage before execution and your current account balance in the product. This public homepage does not promise a checkout, subscription tier, or entitlement that is not active for your account.
There is no public sample-report route today. This page shows the report structure and an explicitly illustrative score card; your own completed, report-ready runs are available from the authenticated Reports workspace.